SHIPPING AND RETURNS
Shipping Policy
We are based in the UK and ship all over the world.​
​
Our shipping costs are:​
​
UK: Free
International: £40​
​
Items are usually dispatched within 1-2 working days.​
​
Shipping is free to UK addresses and will be sent on a pre-1pm tracked, insured next day service with Royal Mail.​
​
Please ensure you will be able to collect your parcel on the day, or have a specified safe place for it to be left. A tracking number will be supplied. In the event of any issues please contact louise@loupjewels.com.
​
For worldwide delivery we use DHL Express, and we will send you a tracking link once it has been dispatched.
​
Although we can't be held responsible for delays, we will try and assist you with liaising with the courier if there are any problems.​
WORLDWIDE DUTIES AND CUSTOMS:
You responsible for any additional customs or duties for delivery to your country. Although we will try and assist you in ascertaining what the duty will be, we are ultimately not responsible for delays in shipping due to customs, or for any additional local taxes or fees. In accordance with the law and our insurance policies, we always declare the correct value amount to the relevant customs organisations.
Return Policy
If you wish to return an item then you must contact us within 21 days of receiving the item. We shall then arrange the best method of return to us.
​
The item must be in its original state for us to issue a refund. Once we have received the item and assessed its state we shall process a refund that should take 5-7 business days.
​
If a ring has had to be resized then it cannot be returned to us.